Coronavirus (COVID-19) Alert
National Grid is temporarily suspending collections-related activities, including service disconnections, to lessen any financial hardship coronavirus (COVID-19) may have on customers. This policy is in effect through the end of April 2020, at which time National Grid will evaluate the continued need of the customer. Regular billing will continue for all customers.
Con Edison is temporarily suspending any gas service shutoffs for customers having payment difficulties. Any service shutoffs will proceed if there is a safety issue, such as a gas leak.
You can request to start, stop or reconnect gas service. You can also request billing or meter information.
If you are a resident or business owner in the Bronx, Manhattan, and parts of Queens (Astoria and northeast Queens), you can get information about gas service and billing support from Con Edison.
If you are a resident or business owner in Brooklyn, Staten Island, and most parts of Queens, you can get gas service and billing support from National Grid.
