Carpet Business Complaint

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You can file a complaint about a carpet business that fails to: 

  • Post or provide the "Notice about New York City Carpet Emission Limits" 
  • Give you manufacturer information if you request it 

Carpet businesses must: 

  • Post the Notice in City stores that sell carpet or carpet cushion where you can see it 
  • Give you a copy of the Notice before installation if you bought the carpet outside New York City 
  • Provide the Notice electronically if you purchase carpet online for installation in New York City 

You can also file a complaint if your receipt does not include the following required information: 

  • Date of purchase 
  • Name of manufacturer 
  • Brand name 
  • Style name or number 
  • Model name or number of carpet or carpet cushion

Call 311 for assistance.

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

The Notice must read as follows:

NOTICE 
NEW YORK CITY CARPET EMISSION LIMITS 

After July 1, 2013, carpet sellers may only sell carpet or carpet cushion that complies with New York City laws for volatile organic compound (VOC) emission limits. Carpet installers and building owners and occupants may only install carpet or carpet cushion that is VOC compliant in any building.  

Upon customer request, a carpet business must provide manufacturer’s information showing VOC compliance if this information is not available on carpet or carpet cushion label. Call 311 if the carpet seller or installer does not give you this information. Keep your receipt to help track product information.

The Department of Consumer Affairs does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

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