You can customize your Notify NYC alerts and update your profile and notification settings.

This includes updates to:

• Notification types
• Notification methods
• Contact information
• Preferred language

You can also opt out to stop receiving Notify NYC alerts.

The easiest way to manage the alerts you receive is with a Notify NYC account.

Learn more on the Notify NYC FAQ page.

By Text

To view and manage your subscribed zip codes:

1. Register for an account on Nixle.com.
2. Select the “Settings” tab.
3. Edit alert preferences for each subscribed zip code in the left-hand column.
4. Click “Save” to finalize your changes.

To opt out of alerts:

• Text STOP and the zip code you want to stop receiving alerts for to 692-692 (for example, STOP 11201).
• Text STOP ALL to 692-692 to stop receiving alerts for all zip codes.

By Phone

If you signed up for Notify NYC messages by phone and want to stop getting notifications, you need to provide the phone number used when you created the account.

Delivery of Notify NYC services is heavily dependent on external networks and providers not controlled by the City. The City is actively performing outreach with service providers to make sure accurate messages get to you.

However, below are some examples of service limitations:

Email

• Your ability to receive emails may be disrupted if the networks are damaged or are operating at maximum capacity.

Text Messages

• Wireless data networks can experience outages and high traffic volume.
• Most wireless carriers do not guarantee the delivery or timely delivery of text messages. You should contact your wireless service provider to see how these policies might affect your ability to receive text messages from Notify NYC.

Telephone

• This method sends pre-recorded messages to your phone, but it may be disrupted if your wired or wireless carrier is experiencing network congestion, outages, or you have poor reception.

Website

• The City’s website is designed to handle high volumes of users with little or no effect on performance. However, you may not be able to access certain websites if your Internet Service Provider (ISP) is experiencing outages.

RSS

• The RSS is a passive means to get information to registrants. While all notifications are posted, this service may lag behind email and text messages.

X (formerly known as Twitter)

• Posts may be delayed based on X's user volume.

You can contact NYC Emergency Management online with questions or suggestions about Notify NYC.

You can also request technical assistance.

Contact NYC Emergency Management about Notify NYC.